Outbound — Support.
We're here to help. The fastest way to reach us is by email at ceo@theoutboundapp.com. We usually reply within 1–2 business days.
Common questions
How do I sign in?
Tap Continue with Apple, or enter your email and the one-time code we send you. There's no password.
Why does the app need my location?
Outbound is a live map of travelers around you, so it uses your location to place you on the map and show who and what is nearby. Other travelers only ever see a point about 1 km away from you, and only if location sharing is on. You can change location access in your phone's Settings at any time; the map is limited without it.
How do I add a profile photo or a story?
Tap your avatar to set a profile photo. On the Map, open the panel and tap Add Story to post a photo or short video. Stories disappear after 24 hours, and you can delete yours sooner from the story itself.
How do I control who sees me?
Turn location sharing on or off from the account menu (Airplane mode), and edit your profile any time.
How do I report or block someone?
Tap the flag on a story, or the ⋯ menu on a post or profile, then choose Report or Block. We review every report.
How do I manage or cancel Outbound+?
Outbound+ is billed by Apple or Google. Cancel anytime in your phone's subscription settings (iPhone: Settings → your name → Subscriptions). Deleting the app or your account does not cancel it. See the Terms of Use for details.
How do I delete my account?
Open the account menu (your avatar on the Map) and choose Delete account. This permanently removes your profile, posts, comments, photos, stories and other data. You can also email us to ask for deletion.
Something isn't working
Email us at ceo@theoutboundapp.com with what happened and your phone model, and we'll take a look.
Legal
Outbound Labs LLC